Valeant Pharmaceuticals

Customer Relations Associate I

Location US-CA-Irvine
Job ID
9896
Pos. Type
Full Time

Overview

This position is responsible for providing customer satisfaction by responding to inquiries from customers and the Field Sales Team.

Responsibilities

  • Create a positive customer experience while responding to inquiries received via telephone, fax and email from customers and Field Sales Team members about product availability, costs, and related information.
  •  Process customer and Field Sales Team members’ orders and quotes using the company ERP system.
  •  Document and resolve non-regulated complaints related to Customer Service and delivery issues.
  • Maintain and represent excellent product knowledge in order to assist customers with inquiries, order processing and non-regulated complaints.
  • Interact and communicate effectively with Leadership, customers, Field Sales Team members, Product Managers and other B+L Departments to accomplish objectives established by the business and business Leadership.
  • Ability to develop and maintain strong relationships with Leadership, customers and Field Sales Team members, as well as others within B+L.
  • Ability to multi-task while maintaining organization and a strong attention to detail. 
  • Must be able to learn, apply, and communicate technical and product information.
  • Support all business aspects in accordance with GAAP, ISO, SOX and FDA standards and requirements.
  • With a continuous improvement outlook, problem-solve to identify process improvements.

Qualifications

• High School diploma required - AA/Bachelor Degree preferred.
• Proficient with Word and Excel
• Problem-solving skills
• Minimum 2-years Customer Service or comparable experience.
• Demonstrate excellent organizational skills along with the ability to handle multiple tasks.
• Excellent verbal and written communication skills required.
• Must be dependable and consistent on attendance
• Minimum 2-years Customer Service or comparable experience working with customers or in a public environment.

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