Responsible for receiving, investigating, and responding to customer technical complaints including direct customer contact. Responsible for collecting data and preparing annual product reports. Provides detailed status reports and associated trending. Responsible for monthly metrics of complaints. Site liaison to Global Safety and Vigilance, and Customer Resource Center/Customer Service.
5. Any other duties as assigned.
AA/AS required; BS preferred (Natural Science area). 4+ years of pharmaceutical/FDA regulated facility or related field required. Proficiency in computer operation; ability to work independently and efficiently; good organizational and investigational skills; ability to follow detailed written procedures; able to handle multiple tasks simultaneously and prioritize accordingly; good communication skills, verbal and written; good analytical ability; ability to work well with others; good problem-solving skills; detail-oriented.