Valeant Pharmaceuticals

Product Complaint Specialist

Job ID
Pos. Type
Full Time


Responsible for receiving, investigating, and responding to customer technical complaints including direct customer contact. Responsible for collecting data and preparing annual product reports. Provides detailed status reports and associated trending. Responsible for monthly metrics of complaints. Site liaison to Global Safety and Vigilance, and Customer Resource Center/Customer Service.


  1. Receives and collects information on customer complaints from consumers.  Communicates effectively with customers to obtain         proper information. Responds to customers both verbally and in      writing.  Conveys a positive image of the company to customers.
  2. Investigates complaints by coordinating laboratory testing and other investigatory methods.  Gathers, examines, analyzes, and interprets      information for investigation to determine proper conclusion.           Perceives cause and effect relationships and considers all         implications and outcomes; determines requirements for RC/CAPA       issuance.
  3. Prepares regular status reports for management to evaluate product quality trends and project status for Tampa complaints.
  4. Site liaison to GSV, and CRC/CS.

5.         Any other duties as assigned.


AA/AS required; BS preferred (Natural Science area). 4+ years of pharmaceutical/FDA regulated facility or related field required.  Proficiency in computer operation; ability to work independently and efficiently; good organizational and investigational skills; ability to follow detailed written procedures; able to handle multiple tasks simultaneously and prioritize accordingly; good communication skills, verbal and written; good analytical ability; ability to work well with others; good problem-solving skills; detail-oriented.


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