Valeant Pharmaceuticals

Sr. Field Service Engineer Technician

Job ID
Pos. Type
Full Time


The Senior Field Service Technician will be responsible for various activities relating to the daily technical support of our customers in assigned territories.


  • Use diagnostic tools, service aids, service documents and product schematics to troubleshoot, test and repair medical equipment (laser, RF and ultrasound).
  • Provide technical expertise for servicing of medical equipment (laser, RF and Ultrasound).
  • Assist with escalated service calls and email from customers, distributors and internal personnel.
  • Provide on-site field service including product installation, maintenance, upgrades and repairs.
  • Use escalation process to inform Manager, Technical Support and Headquarters of unresolved issues as well as suggestions to improve equipment performance.
  • Manage parts inventory and territory to comply with established operating standards as applicable.
  • Provide customer, distributor and/or third party training as necessary.
  • Draft, release and distribute Technical Service Bulletins.
  • Draft, release and distribute Service procedures and processes.
  • Follow documented Field Service Procedures
  • Work with 3rd party service consultants for territory coverage of service repairs
  • Document service activities in CRM tool
  • Manage service logistics in the territory, including service parts and loaner and system shipments as applicable.
  • Acts as a mentor to members of the Service and Product Support organization.


  • AA Degree in Electronics, or equivalent experience
  • 7+ years of previous field service, or equivalent experience
  • Medical Device: Experience with medical devices a plus
  • Regulatory: Working knowledge of FDA and/or QSR and/or experience in a regulated industry a plus
  • Risk Management: General knowledge of risk management for medical devices a plus
  • Design Control: General knowledge of design control process a plus
  • ESD: General knowledge of ESD environment
  • Self-starter, detail oriented, demonstrated ability to support customers with minimal supervision
  • Ability to use diagnostic test equipment
  • Ability and willingness to work with various teams in the support of company products.
  • Ability to produce results while working with multiple projects under tight deadlines
  • Excellent customer service and support skills
  • Ability to maintain inventory / service records and paperwork
  • Approximately 50% travel on average required, mostly domestically but occasionally internationally.
  • Ability to use Microsoft Windows software including HyperTerminal, Word, Excel and Outlook.



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