Valeant Pharmaceuticals

Field Service Engineering Technician

Location US-OH-Akron | US-OH-Cleveland | US-NY-Buffalo
Job ID
Pos. Type
Full Time


Location:  Akron/Cleveland, OH or Buffalo, NY


This position is responsible for the professional and responsive service of on-site planned and remedial maintenance of surgical equipment manufactured and distributed by Bausch + Lomb.


  • Provide first tier service response to B+L’s customers for the surgical products defined as “field serviceable.”  Provide on-the-job training and support for less experienced Field Service Engineering technicians when needed.  Schedules/completes planned maintenance services for B+L’s customers on B+L’s products and provides site planning and inspection services for installation of new systems.  May provide support or perform equipment installations when needed.
  • Interfaces with service personnel including Technical Support, Customer Service, Parts/Planning personnel, and Service Engineering to complete the timely repair of B+L’s products at the customer’s site.  Establishes and maintains positive working relationships with Commercial Sales team members in respective territories through regular interface and communication.
  • Key resource for promoting service agreements with B+L customers through communication and education of benefits.  Includes interface with customers and internal B+L service operations personnel.
  • Comply with all administrative policies and procedures associated with the field repair and service on B+L’s products. This includes service reports, expense reports, and installation reports.
  • Escalates all customer issues in appropriate manner through formal and informal escalation methods to secure timely resolution to customer problems.
  • Maintains company assets, including parts inventory and test equipment assigned.
  • Develops a thorough command of the ophthalmic industry terminology, procedures, and technology as needed to provide support on products manufactured and distributed by B+L and for B+L’s customers.
  • Key resource for pro-active improvement suggestions for the technical and field service aspects of the position.
  • In addition to the listed duties, the incumbent is normally expected to perform other similar related duties as assigned.


Required Education - Associate's Degree or higher in electronics or equivalent technical school or military education


Preferred Education - Bachelor’s Degree preferable.


Required Skills/Qualifications - Computer/Software - Service Reporting software /  Windows / Microsoft Office / Basic Networking / PeopleSoft


Required Experience - 5+ years’ experience in the field service of sophisticated electronic and mechanical products.


Preferred Experience - Medical device experience is highly preferred.  Strong customer focus, verbal and written communication skills.

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